Terms & Conditions
Welcome to the Q Acoustics website terms and conditions for use. This website is owned and operated by Armour Home Electronics Limited (company number 01530915 registered in England & Wales, VAT number GB 215 7682 54), and is trading as Q Acoustics.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
All information and graphics (the "Information") published on the Armour Home Electronics & Armour ("AHE") website or subsidiary brand websites (the "Website") are subject to the following terms, conditions and notices ("Terms and Conditions").
By using the Website you are agreeing to the Terms and Conditions without modification. AHE reserves the right to vary the Terms and Conditions at any time without notice. You are therefore advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the Website after variation.
The Information could include technical inaccuracies or typographical errors. AHE has made reasonable efforts to ensure that the Information is accurate at the time of inclusion. However, like any printed material, the Information may be out of date at the time of access by the visitor. AHE shall not be liable for any error or omission in, or any failure to update, such Information and any decisions based on the Information are the sole responsibility of the visitor. You are advised to verify the accuracy of any information before acting upon it. AHE reserves the right to make changes to this website at any time without notice.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. Click Here for more information.
Disclaimer of Warranties
While AHE endeavours to ensure that the Information is correct, the Information and other content contained in and accessible from the Website is provided on an AS IS basis, without any conditions, warranties or other terms of any kind. To the fullest extent permitted by law, AHE disclaims and excludes all representations and warranties (express, implied and statutory, including but without lAHEtation warranties and conditions as to satisfactory quality, fitness for purpose and non-infringement of third-party intellectual property rights) as to any such Information.
Disclaimer of Liability
Unless expressly stated to the contrary, to the fullest extent permitted by law, AHE hereby excludes all liability for any claim, loss, demands or damages of any kind whatsoever (whether such claims were foreseeable, known or otherwise) arising out of or in connection with the use of the Website or the Information, including without limitation, indirect or consequential loss or damage, loss of actual or anticipated profits (including loss of profits on contracts), loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, loss of reputation, loss of, damage to or corruption of data, loss of use of money or otherwise, and whether or not advised of the possibility of such claim, loss, demand or damages and whether arising in tort (including negligence), contract or otherwise. This statement does not affect your statutory rights.
The Information on the website does not constitute any contractual or other binding commitment on AHE, nor shall any such Information be construed as an offer or other invitation to purchase or sell goods or services. Any contractual or other binding commitment subsequently entered into regarding goods or services shall be subject to AHE’s standard terms and conditions of trading, or such other terms and conditions as are agreed in writing.
AHE is not responsible for the content of any other website, web page or service which you can access via the Website or from which you have accessed the Website (the "Linked Sites"). Linked Sites will be subject to the terms and conditions contained within each such site. AHE provides no guarantee as to the accuracy or reliability of Linked Sites or the information contained therein, and has no responsibility for unintended, objectionable, false or misleading content. AHE should not be taken as having reviewed or approved Linked Sites and AHE accepts no liability, either directly or indirectly, for any distress, loss or damage suffered as a result of accessing Linked Sites.
Any comments or materials sent to AHE through the website shall be deemed to be non-confidential. AHE has no obligation with respect to such comments or materials and shall be free to reproduce, use or distribute such comments or materials without limitation.
The Website, all Information and hypertext links are the property of AHE or its licensors. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited. Any copies of the Information or website pages which you shall make shall retain all copyright and other proprietary notices contained herein.
The website and Information is intended for UK residents and others who are able to view the website and Information without causing a contravention of any national or local legal or regulatory requirements. Any disputes relating to or arising from the website and Information shall be subject to and governed by English Law and the English Courts shall have exclusive jurisdiction in respect of them.
Making a Purchase
Making a purchase from the Q Acoustics Website could not be easier. You can add the Q Acoustics to the basket from most pages of this website. After you have finished your selection you will be asked for a few details that we need to be able to complete the order.
All products offered on the Q Acoustics Website are subject to availability. Should an item or colour finish be out of stock it will be automatically ordered from Armour Home Electronics Limited, and the customer notified and advised of the estimated delivery timescale. The customer has an option to cancel the order should a delay be unacceptable.
We accept most major credit and debit cards, including VISA, MasterCard, Switch and Maestro. Payment card details are taken in by the Sage Pay secure checkout, which uses 128 bit encryption. The value of orders placed from outside the United Kingdom will be converted to local currency by the credit card company.
Receipt of orders placed via the internet is confirmed by return e-mail. It does not signify that a contract as yet exists between Armour Home Electronics Limited and the customer. Acceptance of an order, and hence the existence of a contract, is confirmed when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before initiating despatch.
All required fields and sections of the online order forms must be completed with the correct information to avoid subsequent delays in order processing. Entry of customer and payment details is received by the Sage Pay Secure Server and verified for our mutual security. Should proof of identification and/or address be required we will contact you. We will also contact you should any problems arise regarding debit/credit card authorisation.
Cancellation by Us
We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include: where products you have ordered are out of stock; where we have made an error in the description or pricing of any products you have ordered; if the delivery is outside of mainland UK, to a PO Box or Shop and Ship Address; where there is sufficient evidence to suggest that fraud is being perpetrated; and if we believe you are under 18. If we decline or cancel an order we will refund the full order value in GBP. Refunds will not compensate for any exchange rate variation from initial purchase.
Orders from Outside the UK
Unfortunately we are unable to ship orders outside the UK, if any orders are placed for delivery outside the UK we will refund the full order value in GBP. Refunds will not compensate for any exchange rate variation from initial purchase.
Orders will be scheduled for despatch within 1 to 3 working days from date of acceptance, and must be signed-for on receipt. However, whilst every effort will be made to ensure deliveries are made on the scheduled day,
Armour Home Electronics Limited cannot be held responsible for any failed deliveries. This is because we are reliant on external couriers whose actions are beyond our control. In such instances deliveries will be re-scheduled for a mutually convenient date. Please note that all dispatch and delivery times are approximate.
If you have any particular instructions relating to delivery then please state this in the "delivery instructions" box provided on the order confirmation page. For example, if you would like us to leave the products with a neighbour if you are not available to sign for them.
If our courier makes two unsuccessful attempts to deliver the products within agreed time periods then the products will be returned to Armour Home Electronics Limited. Any further attempt at delivery may incur an additional delivery charge, which we will notify to you in advance. We will not make any further attempt at delivery until you have agreed to any additional fee.
As payments are made via credit/debit card, it is vital that the customer provides the exact billing address and telephone number which is held by the card provider. Any incorrect information provided will cause delays in order processing. Orders will only be processed once an authorisation notification has been received from the card company.
Armour Home Electronics Limited shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of ordered products. Products sent to remote parts of the United Kingdom may take longer to deliver.
If products arrive in a damaged condition, the customer must make a note on the courier's consignment note. It is the customer's responsibility to notify Armour Home Electronics Limited within 3 days of receipt by fax or e-mail.
It is the customer's responsibility to sign for the correct number of packages as shown on the courier's consignment note and report any shortages to Armour Home Electronics Limited within 3 days of receipt by fax or e-mail.
All goods must be checked thoroughly prior to signing at time of delivery as neither Armour Home Electronics Limited nor our couriers can be held responsible for any claims for damages or shortages arising thereafter.
It is the customer's responsibility to notify Armour Home Electronics Limited of any incorrect goods supplied within 3 days of receipt.
Armour Home Electronics Limited will not accept any liability for products lost in transit unless notified within 10 days of the expected delivery date.
Potential replacement of damaged or defective goods will only be made after receipt and inspection of said goods by
Armour Home Electronics Limited personnel at their premises. All returns must be with the original manufacturers packaging.
The customer may cancel the order within 28 days from the day after receipt of the goods. The purchase price, less carriage, of unwanted goods returned to Armour Home Electronics Limited in their original condition and with their original packaging will be refunded. The customer is liable for all carriage charges relating to the return of unwanted items. Alternatively, the opportunity to negotiate an exchange for an item of the same value will be made available.
Armour Home Electronics Limited will not refund, exchange or repair free of charge any goods damaged, marked or no longer of merchantable quality. Any refund due will be processed within 30 days from the date of cancellation of an order.
Customers' rights to return goods are protected under the EU Distance Selling Directive which can be found at the following link: http://www.legislation.gov.uk/uksi/2000/1491/contents/made.
The above terms do not affect your statutory rights. Warranty claims if you wish to make a claim under the manufacturer's guarantee or in respect of your statutory rights, please contact Armour Home Electronics Limited giving full details of the problem. We will then contact you to arrange an appropriate solution to the problem. Usually this will involve our collecting the products from you (in accordance with our returns policy) for a repair or replacement.
Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.