Help and Support for your Q Active Speakers
Need some help setting up your Q Active? Watch our set-up video and download our setup guide.
Q ACTIVE RELEASES
The first products released in the Q Active family are the Q Active 200 Standmount speakers in their Google configuration and both Black and White finishes along with the new Tensegrity-inspired floorstand, the Q FS75. The next launch in early 2021 will be the Q Active 400 Floorstanders, followed by Alexa versions of both. Anyone wanting to change between Google and Alexa in the future can do this simply by replacing the Hub.
Q ACTIVE APP
The main purpose of the app is to configure the Alexa version of Q Active to join WIFI and login to an Alexa account, as well as applying some custom settings such as disabling a source, making the front LED’s switch off after 20s, enable / disable notification sounds. So there is no requirement to use the app setting up Q Active Google and we expect it to be launched at the same time as the Alexa versions of the Q Active.
Q Active is in the final stages of approval for Roon Ready. All Q Active systems will update automatically once approvals are received early in 2021.
How To Videos
Watch our video guides for help using your Q Active systemQ Active with Google Cast Q Active with Google Assistant Q Active with Spotify Q Active with Bluetooth Q Active with Roon Performing a Reset Set up with AirPlay Pairing a Remote Control Speaker Positioning
Answer to popular questions
To re-pair the remote:
Step 1. – Press ‘NET’ and the ‘LINK’ button together and hold for 6s – this will clear the pairing memory of the remote (the link button looks like two rectangles linked together), when successful, the 'Remote' LED on the hub will begin to flash, move to step 3. If not, move to step 2.
Step 2. – Press and hold the ‘REMOTE’ button on the hub, it should start flashing
Step 3. – Press and hold the ‘LINK’ button on the remote until the LED on the hub is ON
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